Wallets, Credit & Money Movements

Wallets, top-ups, B2B credit, payment providers and every money movement between them.

How-to guides

• View your wallet balance and history

  Open your organisation's wallets, read the balances and provider, and follow a balance-history line to the entry that produced it.

• Request payment provider setup for your wallet

  Ask the platform operator to connect your wallet to a payment provider, and check the provider status once it is done.

• Set up your receiving account

  Enter or change the bank account your merchant is paid into, during onboarding or later from Finance.

• Grant B2B-Direct credit to a tenant

  Open a credit line for a tenant you supply, set its limit and contract terms, and switch that tenant's payments to you onto B2B-Direct.

• Adjust a B2B-Direct credit limit or record a payment

  Raise or lower a tenant's B2B-Direct credit limit, and record the bank transfer the tenant made to pay down what it owes you.

• Check your B2B-Direct credit with a merchant

  See the limit, outstanding amount and statement of each B2B-Direct credit line merchants have granted your organisation.

• Check and repay your platform credit

  See your platform credit limit, what you owe, the repayment deadline and recent credit activity, and how a repayment is recorded.

• Trace a payment from an order to the wallet

  Follow the money behind an order — from its Finance card to the transaction, the payment, and the ledger entry that moved the balance — or back the other way.

• Re-issue a failed payment

  Recognise a payment that failed, read why, and confirm a new payment that replaces it without touching the failed one.

• Produce a wallet statement for your accountant

  Choose a wallet and a date range, read the opening and running balance, and export the statement to Excel.

Reference

• Wallets and balances

  What a tenant or merchant wallet is, the balances it shows (cash, held, credit, available) and what the wallet list and detail pages tell you.

• Active and retired wallets

  Why an owner can hold more than one wallet, what a Retired wallet shows instead of a balance, and when a balance is shown "as of" a date.

• Payment providers

  The payment providers a wallet can be connected to, how each settles, the account identifier each uses, and what a wallet owner sees about its provider.

• Merchant receiving accounts and banks

  The account a merchant is paid into, the bank list it is chosen from, how a Goopay account and a bank account rank, and how bank QR codes are checked against it.

• Wallet and B2B-Direct settlement between a tenant and a merchant

  How the platform decides whether a tenant pays a merchant through its wallet or on B2B-Direct credit, and what each choice means for money and reports.

• Platform credit lines

  The credit line the platform grants a tenant's wallet — limit, used and available credit, statuses, repayment deadline, blocks, alerts and how top-ups repay it.

• B2B-Direct credit accounts

  The credit a merchant extends to a tenant — the account per merchant and tenant, its limit, outstanding and holds, its ledger, its statuses and the notifications it sends.

• Payment block and refusal reasons

  Every reason the platform refuses or blocks a payment — wallet funds, platform credit, B2B-Direct credit — what the user sees and whether anyone can override it.

• Transactions, money movements and ledger entries

  The three records behind every payment — the financial transaction, the money movement that pays it and the ledger entry that changes a balance — and how their pages link together.

• The Finance card on order pages

  What the Finance card on refuel, work and purchase order pages shows — one settlement block per transaction, its payments and invoices, and how disagreements and failures are flagged.

• Finance reports

  The Spend Summary, Wallet Statement and Credit Exposure reports — what each answers, how its figures are built, its date range and its export.

• Balance and runway

  How the Balance & Runway report rebuilds a wallet's balance over time, adds platform and B2B-Direct credit, and estimates when cash and credit run out.

• Who can see and do what in finance

  The role-by-page matrix for wallets, receiving accounts, credit lines, B2B-Direct credit, money movements and finance reports, and the rule that decides whose rows you see.