Add, edit or deactivate a SKU or service

How-to guide Who can do this: Merchant Owner, Merchant Admin

Keep your catalog up to date: add the goods (SKUs) and services you sell, change them, and switch off the ones you no longer sell.

Before you start#

• Who: Merchant Owner or Merchant Admin. Merchant Supervisor and Merchant Accountant can view the catalog but not change it.
• Where: SKUs and Services, under Merchants in the menu.
• The fields and rules are on SKUs and services. For a fuel SKU, know which official fuel item it sells; see Government fuel items and fuel filters.

Steps#

Add a SKU#

1. On SKUs, click Add SKU.
2. Under SKU details, enter Name and Code, and choose the SKU type: Fuel, Spare parts or Others.
3. For a Fuel SKU, choose its Government fuel item ("Required for fuel SKUs.").
4. Choose the Unit of measure, and add a Category and Description if you like.
5. Check the VAT rate (%), between 0 and 100 and 10 unless changed. For fuel it is only a fallback: the platform's fuel VAT schedule applies by date. See VAT rates and VAT-inclusive prices.
6. Click Save. The page shows "SKU created successfully."

Add a service#

1. On Services, click Add Service.
2. Under Service details, enter Name and Code, and add a Description and Category if you like.
3. Click Save. The page shows "Service created successfully."

Change a SKU or service#

1. On SKUs or Services, click the item's Edit (pencil) icon, or open it and click Edit.
2. Change the fields and click Save. The page shows "SKU updated successfully." or "Service updated successfully."

Shared services that belong to no merchant can be priced but not edited; they have no Edit or Delete action.

Switch a SKU or service off or on#

1. Open the item's edit form with Edit.
2. In the Status section, turn Active off to stop selling it, or on to sell it again, and click Save.

The note under the switch says what happens: "Inactive SKUs cannot be priced, ordered or refuelled. Existing prices and history are kept." for a SKU, and "Inactive services drop out of price lists and pickers and no longer make a store visible to fleets. Existing prices and history are kept." for a service. See Active and inactive records and Which stores tenants and drivers can see.

Delete a SKU or service#

1. Click the item's Delete (bin) icon on the list, or Delete on its detail page.
2. The page warns "This action cannot be undone."; click Yes, delete.

Switch off an item you may sell again rather than deleting it: a deleted item cannot be brought back from the portal.

What happens next#

• A new SKU or service starts active; it can be priced on Find, edit and retire price list entries or Add prices for many stores at once.
• Inactive items stay on your lists with an Inactive badge. The Status filter (under Filters, then Apply) shows All, Active or Inactive, All by default.
• Every create, change, switch and deletion is recorded in the item's audit log.

Rules and limits#

If something goes wrong#

Related#

• SKUs and services
• VAT rates and VAT-inclusive prices
• Active and inactive records