Mark maintenance as done

How-to guide Who can do this: Tenant Owner, Tenant Admin, Tenant Supervisor, Merchant Owner, Merchant Admin, Merchant Supervisor, Driver

When a service has been carried out, record it so the vehicle's maintenance item moves to its next due point.

Before you start#

On the vehicle page you need to be a Tenant Owner, Tenant Admin or Tenant Supervisor.
From a work order on the web, you need permission to change work orders: the same three company roles, or a Merchant Owner, Merchant Admin or Merchant Supervisor of the station that did the work.
In the mobile apps: the work order's own driver in the Driver App, or the station's shared Merchant App device.
Your company's plan must include maintenance, and work orders for the work-order flows.
The vehicle must be active.
What the items and statuses mean: Vehicle maintenance status.

Open the vehicle and find the Mechanical Maintenance card.
On the item, click Mark as Done. The card shows the nearest-due item first; click Show N more item(s) to see the others.
On Mark as Done, enter Completed on (today or earlier) and Odometer (km) at the time of the service, and optionally Notes.
Click Mark as done. The page shows "Maintenance item marked as done."

Open the work order once it is Completed. A Maintenance Items Satisfied card lists the vehicle's items that are Due Soon or Overdue.
Tick the items this work order covered and click Mark selected as done. The page shows "Marked N maintenance item(s) as done." Users who can only view work orders see the card without checkboxes.

Open the completed work order in the Driver App or the Merchant App. When it has pending items, the Link maintenance items sheet opens on its own the first time; tap Link maintenance items to open it again.
Tick the items the work covered and tap Mark as done.

The item records the completion date, the odometer reading and the user who marked it, plus the work order when one was used.
From a work order, the date is the work order's completion time and the odometer is its odometer at service, or the vehicle's verified odometer when the work order has none.
The next due point is worked out again from the new completion, and the status updates at once. How due points are set: Maintenance schedule templates.
A break-in milestone at or below the recorded odometer counts as done.
Each completion is recorded in the audit log.

On the vehicle page, the odometer must be higher than the item's last recorded completion and, when the vehicle has a verified odometer, no more than 500 km, or 10% if that is larger, above it.
Completed on cannot be in the future.
A work order can mark done only items of its own vehicle, and only once it is completed.
Marking an item done does not change the vehicle's odometer.
The Driver App's maintenance screen is read-only; drivers mark items done only through a completed work order.

Message	Cause	Fix
An error that the odometer must be greater than the previous value, or exceeds the anomaly threshold	The odometer is not above the last completion, or too far above the verified odometer	Check the reading; if the verified odometer is out of date, record a new reading first
An error that the date cannot be in the future	Completed on is after today	Enter today or an earlier date
"Vehicle inactive"	The vehicle is switched off	Reactivate the vehicle first
"Invalid date."	The date could not be read	Enter a valid date
"Odometer must be a decimal value."	The odometer is not a number	Enter a number
"Select at least one maintenance item."	Nothing was ticked	Tick at least one item
"Work order is not completed."	The work order is not completed yet	Complete it first
No Maintenance Items Satisfied card	The work order is not completed, or the vehicle has no Due Soon or Overdue items	Nothing to link